Improving Customer Service at Hotels Term Paper

Improving Customer Service at Hotels - Term Paper Example This research will begin with the statement that service delivery is the main issue which arises most often in case of the hotel industry. The persons responsible to deliver the state of the art service are either not efficient enough to do so or the service delivered is not effective enough. They sometimes lack the skill to generate client satisfaction. The clients often show dissatisfaction with the menu list or the price list charged against the dishes the hotels offer. Many hotels charge a much higher price for their breakfast for example in case the customer prefers to have an omelet then he or she will be charged double the price that is being charged on the street. Some other problems are related to crunch in parking space and the high rate charged for providing the internet connections. The customers who visit frequently to the hotels especially the business clients mainly face the problem of lack of outlets for charging of their phones and laptops since they do not find the place for charging their gazettes. When the hotel authorities fail to provide satisfactory services to the customers as per the terms and conditions that are agreed upon, they often claim for a refund and this is critical for the authorities. The hotel authority is also alleged for the false and misguiding information that is provided about the company in the website, magazines etc, the amenities and the price structure of the hotel is sometimes misleading since the price and the amenities that are provided in the advertisement is not offered in reality. Therefore the customers or the clients have to suffer while visiting the hotel on the basis of the advertisement that is published, the behavior of the employees or the staff in the hotel is not always up to the expectation. At times they behave very rudely with the clients and it hampers the goodwill, image, and reputation of the hotels. The hotels are required to focus on the quality of the service that is provided. They need to t ake urgent care in taking measurements to improve the quality of the services offered and the food that is provided by the hotel to its customers or the clients.

Questions (team decision) Assignment Example | Topics and Well Written Essays - 250 words

Questions (team decision) - Assignment Example The business operations should be aligned with the mayor’s goals in order stay in the business while addressing the mayor’s concerns. For instance, the hotels should create policies that will ensure that the business operate in environmental friendly way. The policies should focus on the social responsibilities of the firm. This means that in order stay in the business, the hotel should ensure that it restores the natural environment that has been destroyed by the business operations. The hotel should also agree to pay fines that are equivalent the destructions they cause on the natural surroundings. In this case, one would justify the decision to fulfill the responsibility and face certain loss by focusing on the benefits of the natural environment in the community. The case can be justified if the benefits of the natural environment outweigh the benefits of the hotels. For instance, it is worthy to eliminate the hotels as a long term solution since this will allows the beach plant to grow. This will attract more tourists, which will benefit the whole community. The hotels only benefit the hotel owners. One would also justify ignoring the responsibility by focusing on the benefits of the hotel. For instance, eliminating the hotels would lead to the loss of employment in the community. In addition, share holders will incur huge